GARVIN Tools follows a very transparent Return
& Refund policy
Returns/Refund would be applicable in the following
scenarios :
o
Wrong item is sent- If the Model received is different from what
is shown in the picture or if there is a difference in technical
specifications, GARVIN Tools offers a full (no questions asked)
replacement/refund as requested by the customer. However the incident has to be
reported within 72 hours of receiving the product with supporting images &
videos. However for Machines, Tools, Equipment,Spares or Accessories the color
of the product might vary depending on the Manufacturing upgrades.
o
Item Damage - In case there is damage to the product, GARVIN
Tools offers a full (no-questions asked) Replacement or Refund whatever is
requested by the customer. However the damage has to be reported to the GARVIN
Tools Support team within 72 hours of receiving the product with supporting
photos & videos.
o
Defective/ Incomplete Product Received - In
case of a defective product, GARVIN Tools offers full Refunds, Replacement or
Availability of Spare parts/Missing piece (If applicable) whatever is requested
by the customer. The defects have to be reported within 72 hours of receiving
the product with supporting images & videos.
Note - In case of any Concern raised Customer must
share a opening/unboxing video of the product with the customer support team .
1.
GARVIN Tools offers a full refund in case the
cancellation request is made before the dispatch of the product. However for
heavy shipments (Above 10 kgs) cancellation requests have to be made within 24
hours of ordering the product.
2.
In case of Cancellation requests after the product
has been dispatched, a courier fee would be deducted for heavy shipments (Above
10kgs). However, if the assured delivery date has been missed, GARVIN Tools
would offer a full (no-questions asked) refund.
Refund Process
o In
case of pre-paid order, the refund will be processed through a payment gateway
or any other online banking / electronic funds transfer system approved by
Reserve Bank India and will reflect in the same account of the customer from
where the customer has paid the transaction amount.
o In
case of any kind of refund in an EMI transaction, interest already billed in a
particular transaction is not refundable under any circumstances.
o While
you will not be charged a processing fee for availing GARVIN Tools EMI option,
the interest charged by the bank shall not be refunded by GARVIN Tools.
o In
case of cash on delivery (COD), we will only initiate an NEFT bank transfer to
your bank account. GARVIN Tools required your bank account details:
Bank
Name:
Account Number:
Account Holder’s name:
IFSC code:
It
generally takes 7-10 working days for your money to get reflected in your bank
account.